Welcome to www.trilogylab.in.Trilogy Analytical Laboratory Pvt. Ltd (India) established in 2015 is the latest affiliate of the Trilogy Analytical Laboratory group which also includes Trilogy Analytical Laboratory Inc. (USA) and Trilogy Analytical Laboratory Latinoamerica S.A. (Argentina), whose registered office is in 07/H/486/PNo.44, Ground Floor, Park View Enclave, Secunderabad, 500011, Telangana, INDIA.

By visiting, viewing, accessing or otherwise using any of the services or information created, collected or submitted to www.trilogylab.in, you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.

Creating an Account

To use certain features of the Website (e.g., ordering Products, viewing Newsletters, Brochures, submission of results, viewing reports and providing feedback), you must set up an account with www.trilogylab.in and provide certain information about yourself including, your name, your company’s name, email address, account password, contact number and billing/shipping address. All of your registration information is protected by our Privacy Policy.

You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.

Your Trilogy Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your Trilogy Account.

www.trilogylab.in will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorized use of your Trilogy account, you shall immediately notify our customer service @ customerservice@trilogylab.in

It is your responsibility to keep your email address up-to-date on your account setup at www.trilogylab.in so that we can communicate with you electronically.

Privacy Policy

We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.

Security Policy

All your transactions are 100% secure when you place an order online at www.trilogylab.in. Your personal information is encrypted by using Secure Socket Layers (SSL) Encryption Technology before being sent over the Internet, which ensures the privacy and security of all your information.

Customer eligibility

Our Customers or users must be over 18 years of age and registered with us. Should have awareness of GLP, GMP and understanding of the subject.

Price and Payment

All our product prices include all applicable statutory taxes, fees and are subject to availability.

We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

Our standard delivery charges are item-specific. The delivery charges are based on the courier opted by the customer and use of Cool packs for temperature sensitive test materials. In case of any replacement, the test price is negotiable while the courier charges are still applicable.

Orders will be delivered within 4 to 5 working days.

You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking, and Cheque/Demand Draft.

Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.

Disclaimer of Warranties and Limitation of Liability

www.trilogylab.in assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

www.trilogylab.in has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.

Please note that while Trilogy has made every effort to accurately display the colors of products on its Website, the actual color you see will depend on your monitor. We cannot guarantee that your monitor’s display of any color will be the same as the color of the Products delivered to you.

www.trilogylab.in reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

Website Availability

We take all reasonable care to ensure the availability of the www.trilogylab.in website, 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. www.trilogylab.in does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

Terms of Sale

www.trilogylab.in may accept or decline any order placed by a Customer in its absolute discretion without liability to you.

www.trilogylab.in reserves the right to discontinue any program or offer on its Website.

We reserve the right, without prior notice, to limit the order quantity of any Products available on www.trilogylab.in

"YOU HAVE READ AND UNDERSTAND THESE TERMS AND AGREE THAT THEY SHALL BE BINDING UPON YOU AND YOUR ASSIGNS, HEIRS AND PERSONAL REPRESENTATIVES."

Cancellation Policy

All cancellations are fully refunded until the Date of Dispatch.

Replace/Refunds Policy

At www.trilogylab.in, we do our best to ensure that you are completely satisfied with our products. We understand that returns may be necessary in some cases. And we are happy to offer you peace of mind when you are not fully satisfied with the purchase and want to return back the products to us. You may receive a full refund based on the conditions listed below:

• Damaged item received.
• Item received is different from what was ordered

Note: Orders for which a replacement has been requested in the past, will not qualify for another replacement.

Copyrights, Trademarks and other Intellectual Property Rights

As per the Terms and Conditions of www.trilogylab.in, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by Trilogy Analytical Laboratory Pvt. Ltd.

You hereby agree that you will not reproduce, duplicate or copy the content of www.trilogylab.in for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.

Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Hyderabad.

Termination

You agree that www.trilogylab.in, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that www.trilogylab.in shall not be liable to you for any such termination. Your right to use the www.trilogylab.in Website/Service immediately ceases upon termination of your access/use of the Website.

Changes to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the www.trilogylab.in Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions. These Terms were published on 01/04/2016

Contact Information

Please contact us for any questions or comments regarding these Terms and Conditions.

Telephone number: 040 2980 5251

E-mail: customerservice@trilogylab.in

Currently Trilogy Lab is ISO 17043, ISO 9001, ISO 17025, and ISO Guide 34 compliant and taking the necessary actions to be fully accredited.